Moneycorp US Inc. (“moneycorp”) is a Rhode Island corporation (#000115949) and is federally registered as a Money Services Business (MSB) with the Financial Crimes Enforcement Network (“FinCEN”), a bureau of the United States Department of Treasury (# DCN 31000118771945).
To download a complete list of Moneycorp Money Transmitter licenses: click here.
Money Transmitter - 010197
If your issue is unresolved by Moneycorp US Inc. 800-239-2389, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Formal complaints must be in writing, please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Formal complaint forms may be submitted via:
Money Transmitter - 2434
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at:
Money Transmitter - MT-253
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the Illinois Department of Financial & Professional Regulation at:
- Toll-free telephone number: 1-888-298-8089
- Mail: Department of Financial & Professional Regulation:Division of Financial Institutions, 320 West Washington, 5th Floor Springfield, Illinois 62786
Money Transmitter - 917447
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Moneycorp US Inc. (NMLS # 917447), at:
- Toll-free telephone number: 1-888-784-0136
- Mail: 500 North Calvert Street, Suite 402 Baltimore, MD 2120
Money Transmitter - MN-MT-917447
If you are a resident of Minnesota you may voluntary disqualify yourself from sending or receiving money transfers through moneycorp by contacting us at firstname.lastname@example.org. All voluntary disqualifications expire within one year from the date of the request, unless you specify that the request remain in effect for a longer period. You may terminate the disqualification at any time by providing written notice to moneycorp at email@example.com. Individuals who request disqualification are subject to inclusion on Minnesota’s “No Transmit List” and as such moneycorp may be obligated to provide your identifying information to the Minnesota Department of Commerce. For more information on Minnesota’s “No Transmit List,” please see Minne. Stat. 53B.27, subd 3.
Money Transmitter - MT103034
New York (NY) Moneycorp US Inc. is regulated and licensed by the New York State Department of Financial services to transact the business of receiving money for transmission within this country and abroad. New York consumers can direct unresolved complaints to the Consumer Assistance Unit, NYS Department of Financial Services, One Commerce Plaza, Albany NY 12257, ph. (800) 342-3736, website
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If you have a complaint, first contact the consumer assistance division of Moneycorp US Inc. at 800-239-2389. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov
Money Transmitter - 550-MT-82073
Washington (WA) Right to Refund – The following applies only to Transactions that are submitted by Senders in the State of Washington: You, the customer, are entitled to a refund of all monies received for transmittal within ten (10) days of receipt of a written request for refund unless any of the following occurs: i. The monies have been transmitted and delivered to the recipient prior to receipt of the written request for a refund; ii. Instructions have been given committing an equivalent amount of money to the person designated by the customer prior to the receipt of a written request for a refund; iii. moneycorp has reason to believe that a crime has occurred, is occurring, or may potentially occur as a result of transmitting money as requested by the customer or refunding the money as requested by the customer; or iv. moneycorp is otherwise barred by law from making a refund.